Privacy Policy

Crossroads Care Forest of Dean and Herefordshire

Crossroads Care Forest of Dean and Herefordshire is registered as a data controller with the Information Commissioner for the United Kingdom.

Charity registration No.1086841. Crossroads Forest of Dean & Herefordshire is a company limited by guarantee registered in England and Wales, No. 4178148. Registered office: St Annals House, Belle Vue Road, Cinderford, Gloucestershire. GL14 2AB.

Use of personal information

Crossroads Care Forest of Dean and Herefordshire is committed to protecting your privacy and when information is supplied we are legally bound by the General Data Protection Regulation (GDPR, 2018), to ensure that this information is only processed for the purpose for which is was requested, that it is processed lawfully, fairly and kept up-to-date. It also ensures that we store any such information securely.

We may collect, store and use the following kinds of personal information:

· Information about your computer and about your visits to the website, using a tool called Google Analytics, to monitor and improve your experience with our website. This includes some anonymous data such as your IP address, location, browser type and version, source of referral, system, length of visit, website navigation and page views;

· Information you choose to provide to us when contacting, making a referral or making a donation to us;

· Your contact details when subscribing to our updates (e.g, for our newsletter or competitions);

· Any other information you choose to send to us.

You are under no obligation to provide any personal data if you do not wish to. No personal data obtained via this website is used for direct marketing unless agreed by you, we never disclose personal data to third parties for their direct marketing purposes. We will not publish or sell your information.

Crossroads Care Forest of Dean and Herefordshire uses information collected to communicate electronically with you about the work provided by the organisation. You have the right to object to us using the personal data supplied to update you on the services, news and events that Crossroads run, and can instruct us to cease doing so at any time by contacting us.

However, we reserve the right to disclose user information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (intentionally or unintentionally). Crossroads Care Forest of Dean and Herefordshire’s rights or property, other users, or anyone else who could be harmed by such activities. We also reserve the right to disclose user information when we believe in good faith that the law requires it.

No transmission of data over the Internet can be guaranteed to be 100% secure. Crossroads Care Forest of Dean and Herefordshire cannot ensure or warrant the security of any information you transmit to it and you do so at your own risk.


By giving us your personal information you are agreeing to its use for the purposes stated in this privacy policy.

Links to other websites

This website contains links to enable you to visit other websites. Crossroads Care Forest of Dean and Herefordshire has no control over linked websites. Accordingly, Crossroads Care cannot be held responsible for the contents of any linked site or for the protection and privacy of any information or personal data which you provide whilst visiting any such site. Users should exercise caution and examine the privacy statement for the website in question before passing on any personal information.


Crossroads Care Forest of Dean and Herefordshire makes every effort to ensure that the information contained within the pages of this website is accurate and up to date, but gives no warranty regarding its accuracy or completeness. Consequently, Crossroads Care Forest of Dean and Herefordshire accepts no liability for any losses or damages (whether direct, indirect, special, consequential or otherwise) arising out of errors or omissions contained in this website. No liability can be accepted in respect of losses or damages arising out of changes made to the content of this site by unauthorised third parties.

Your rights under Data Protection

From the 25 May 2018, your rights under Data Protection legislation are as follows:

The right to:

Be informed

Access your own data

Rectify any of your personal data

Restrict processing

Data portability


Access to personal information

You have a right to ask for a copy of the personal information Crossroads Care Forest of Dean and Herefordshire holds about you (for which we may charge a small fee), and to have any inaccuracies in your information corrected. If you believe that any information Crossroads Care Forest of Dean and Herefordshire holds about you is incorrect or incomplete you should write to or email the address below. To help us locate your records more easily please let us know something about the nature of your previous contact with Crossroads Care Forest of Dean and Herefordshire. Any information that is found to be incorrect will be corrected as soon as possible.


Cookies are pieces of information stored by the browser on your hard drive when you visit a website and which allow an organisation to recognise the user when he or she next visits. This information is used to track visitor use of the website and to compile statistical reports on website activity. We use a tool called Google Analytics to analyse the use of our website. Crossroads Care Forest of Dean and Herefordshire does not send cookies from this website except to make it easier for users to enter the private areas of the website.

Cookies cannot be used to determine the identity of any user. Most web browsers automatically accept cookies, but if you object to the use of cookies you may configure your browser so that it will not accept them. If you choose to do this some of the features on this website may not be available to you.

Changes to privacy policy

We keep our privacy under review and we will place any updates on our web-page.

The Data Controller

The Data Controller – Crossroads Care Forest of Dean and Herefordshire, St Annals House, Belle Vue Road, Cinderford, Gloucestershire, GL14 2AB. Telephone: 01594 823414, Email:

If you wish to complain about how we protect your personal information, please contact us in the first instance.

However, if you are unhappy with our response or you would like to report your concerns to the Information Commission Office direct then a link is available here, or call them on 0303 123 1113.

Access to your own data

To be provided with a copy of your own personal data that we collect and maintain in our database, to correct any inaccuracies, or request that your data be deleted, please send an email, letter or telephone us and we will respond as quickly as we can.

Your Acceptance to the Terms of this Privacy Policy

By using this site, you are agreeing to the terms highlighted in this Privacy Policy. If you do not agree to this policy, please do not use this site. The terms of this policy may change from time to time without prior notice to you, so please stay updated by viewing this page if using this website regularly. Your continued use of the website following these updates will mean you accept these changes.